Facilities for disabled patients and visitors

Both The Royal Marsden’s hospitals are accessible to patients or visitors with disabilities.

Staff at reception desks in the Trust will be pleased to answer any queries you may have or provide any assistance you require.

Wheelchair users

Access for wheelchair users is through the main entrance at Sutton and the Wallace Wing entrance at Chelsea. All areas of both hospitals are accessible to wheelchair users using a combination of ramps and lifts.

Hearing aids

Hearing loops to help hearing-impaired patients are provided at both hospitals at the main reception desks, the pharmacies, the outpatient departments and most departmental reception desks.

Telephones for use by patients with hearing aids are available in the Facilities Offices at both hospitals.

Other disabilities

The Royal Marsden is working towards developing information resources to meet the needs of people with sight or hearing disabilities, learning difficulties or low literacy levels. Needs will be identified through regular audit and satisfaction surveys.