We value your comments

Your views are very important to us and we take any feedback we receive very seriously. If you are unhappy with any aspect of our work, we would like to hear about it. We appreciate the opportunity your comments give us to learn and improve.

Principles of The Royal Marsden Cancer Charity’s Complaints Procedure

We seek to ensure that:

  • complaints are dealt with consistently throughout The Royal Marsden Cancer Charity
  • complaints are listened to and investigated thoroughly
  • complaints are acknowledged speedily and recorded
  • complaints are dealt with in an appropriate, fair and timely manner
  • we learn from the complaint.

The complaints procedure

You can make a complaint using by telephone, letter, email or in person.

Please write to:

The Royal Marsden Cancer Charity
Fulham Road

Telephone: 020 7808 2233

Email: [email protected]

You can also use these contact details to discuss any issues or to provide feedback.

We will respond to your comments within ten working days.

If you are not satisfied with our response you can contact the Charity Commission (0870 333 0123 or www.charity-commission.gov.uk) for advice.

Your personal information

If you use our complaints procedure, you are agreeing that we can use any personal information you send us for purposes connected with your complaint. We will only give your personal information to other people and organisations if you have given us permission to do so.

The Fundraising Regulator and The Royal Marsden Cancer Charity

We are a registered charity with the Fundraising Regulator, the independent regulator of charitable fundraising.

As a registered charity with the Fundraising Regulator, The Royal Marsden Cancer Charity agrees to adhere to the highest standards of good practice with our fundraising. You can read about the Fundraising Promise on the Fundraising Regulator's website.

You are entitled to take your complaint directly to the Fundraising Regulator and can contact them by calling 0300 999 3407 or by emailing them at [email protected]. They also have an online complaints form available on their website.