FAQ's for The Banham Marsden March postponement

Unfortunately, due to the ongoing situation with COVID-19, we have had to postpone The Banham Marsden March 2020 which was due to take place on Sunday 20 September 2020.

Everyone who was registered to take part this year will have their place automatically rolled over to the new event date of Sunday 23 May 2021, when we plan to celebrate the event’s 10th anniversary instead.

We understand that you may have lots of questions and we hope you will find an answer in the below FAQs. If your query has not been answered, please contact the team at [email protected]

FAQ's

Why has the event this year been postponed to 2021?

Whilst we are extremely disappointed to have to postpone the event, after discussing the impact social distancing measures would have on the event, it became clear that we could not safely accommodate the number of walkers we have registered with social distancing measures in place

Will the 2020 event be rearranged for 2021?

The Banham Marsden March has now been rescheduled to take place on Sunday 23 May 2021. We are really pleased that we have been able to work with the various local authorities involved to find a new date for everyone to come together and celebrate our 10th anniversary event and raise vital funds for The Oak Cancer Centre as planned. We really hope that you will be able to join us on this new date.

How do I register for the event on Sunday 23 May 2021?

If you were registered for the event on 3 May 2020, you don’t need to do anything. We’ll automatically roll your place onto the new date using the details you registered with. If you wish to cancel your place, please complete this form.

I can’t make the event on 23 May 2021, how do I cancel my place?

We’re sorry to hear that you are unable to make the event on 23 May 2021. Please complete the cancellation form here. You’ll need to enter your registration ID, which we have sent to you via email. If you don’t know your registration ID please email the team. Please ensure that you complete this form before 30 October 2020.

Start times and coaches

Will my start time be the same?

Yes, we hope that you will be able to start at the time that you originally selected, although this can’t be guaranteed. We will share further details on this nearer the time.

Are coach tickets also automatically rolled over to May 2021? Will my pick-up time remain the same?

Yes, your coach place will roll over, and we hope that you will be able to have the same coach ticket time that you originally selected. We will share further details about this nearer the time.

Will there be an opportunity to purchase coach tickets?

Once we have a clearer picture on how many people can’t make it in May 2021, we hope to open up more available places on the coach. We’ll share details about this nearer the time.

New registrants

Will there be more places made available to walk on 23 May 2021?

Yes, the great news is that, if you weren’t previously registered, you can now sign up to take part on 23 May 2021! New registrants will need to sign up here before the deadline of Sunday 24 January 2021 or sooner if places sell out.

As a new registrant, can I join my friend’s team?

Yes, you can join an existing team, you’ll just need to select the ‘team name’ from the drop down list for the team that you want to join when registering here.

Changing your details

I would like to change my address.

Please contact the team if you would like to change the address where we should send your walker pack to in April 2021.

Transfers and refunds

I know I can’t walk on 23 May 2021– can I transfer my place to 2022?

We’re sorry to hear that you won’t be able to make the rescheduled date for The Banham Marsden March on Sunday 23 May 2021. Unfortunately, we cannot transfer places to 2022. You can contact the team to register your interest for next year’s event and we’ll let you know when we open registrations for 2022.

I know I can’t walk on Sunday 23 May 2021– can I get a refund?

We’re sorry to hear that you are unable to make the event on Sunday 23 May 2021. Please ensure that you have completed the cancellation form.  We hope you can understand that these have been unprecedented times for us as a Charity, and we would very much appreciate you allowing us to retain your registration fee as a donation. However, we are able to process refunds for those requesting them.

If you would like to proceed with getting your refund, we request that the cardholder who purchased the places gets in touch with The Banham Marsden March team

Please be aware that the funds could take up to 15 working days to appear in your bank account.

I have requested a refund but haven’t received it yet

We can assure you that we are working through all refund requests as quickly as we can, but it can take a little longer than usual. Please allow up to 15 working days for the refund to reach your account. If you haven’t received the refund after this time, please do contact the team and we’ll look into this for you.

Fundraising

What happens to the money I’ve raised?

We receive donations from Just Giving and other fundraising platforms on a weekly basis, and so any money raised online will already have been gratefully received by the Charity. The money you have raised so far will make a huge difference and help us to build the new Oak Cancer Centre. So, we can’t thank you enough.

Whilst we appreciate that you have not been able to complete the walk yet, we would be incredibly grateful if you could continue to fundraise for The Oak Cancer Centre appeal ahead of the new event date on 23 May 2021 – your support is now more important than ever.

If you are not able to attend the event in May 2021, it would make a huge difference if we were able to keep the money that you have already raised. These vital funds will help enable the building of the Oak Cancer Centre.Even though you might not be able to attend the walk in May 2021, you could still complete your walk in your own time and let your sponsors know how you get on. Or, how about taking part in a different event for The Royal Marsden Cancer Charity, and making your sponsorship count towards that instead? Have a look at our events. 

If you decide not to take on a different challenge, you should contact your friends and family asking if they would like their donations to be refunded. If they do request a refund, please contact us here with a link to your Just Giving page and details of the donations that need to be refunded and we will help to process this for you.

I have some offline donations to send in, how can I pay this in?

That’s great! Please make cheques out to ‘The Royal Marsden Cancer Charity’ and send to the below address with a note of your full name and a reference ‘The Banham Marsden March.’

The Royal Marsden Cancer Charity
The Royal Marsden
Downs Road
Surrey
SM2 5PT

Or if you would like to find out about other ways to pay your sponsorship in, such as bank transfer, please contact us here. Thank you so much!

How long will my JustGiving page stay open for?

Your JustGiving page will automatically remain open until August 2021, so you can continue fundraising for the event.

Walking in your own time

Can I do the walk on my own instead?

Your place has been automatically been rolled over to the event on 23 May 2021 so that as many people as possible can come together to celebrate the 10th anniversary walk. If you are unable to walk on 23 May 2021 and would like to walk on your own, please contact the team

Can you send me my t-shirt and medal?

Unfortunately, we cannot send the official event t-shirts or medals out ahead of next year’s event. If you are unable to make it on Sunday 23 May 2021, we can send you a Royal Marsden Cancer Charity supporter t-shirt instead for you to wear when you walk in your own time if you wish.

I’ll be walking in my own time, what other fundraising materials can I have to support me with my fundraising?

Thank you for your continued support. We can provide you with a charity branded t-shirt, a sponsorship form and a back panel. Please do send us photos of your walk here and tag us in @royalmarsden on social media as we’d love to hear how you get on! Unfortunately, we won’t be able to send a medal at this time.

Has building work on the OCC been interrupted or delayed during the Coronavirus pandemic?

Building work on the Oak Cancer Centre has continued during the Coronavirus pandemic, whilst adhering to government guidelines and it is still on track to open in 2022 as planned.