Cookies policy

This site, like many others, uses small files called cookies to help us customise your experience. This policy contains information on what type of cookies are used on The Royal Marsden Cancer Charity’s website and how to switch cookies off in your browser.

What are cookies?

A cookie is a small file of letters and numbers which is put on your device when you access a website.

Cookies are widely used in order to make sure websites work effectively, as well as to store information about your preferences or past actions.

We use cookies to allow us to distinguish you from other users of the website helping us to provide you with a good experience when you browse our website and also allow us to improve our site. For example, they will tell us whether you have visited our site before or whether you are a new visitor.

How does our website use cookies?

There are two broad types of cookies - 'first party cookies' and 'third party cookies'. First party cookies are cookies are served directly by our website to your device and are often used to recognise your device when it revisits that site and to remember your preferences as you browse the site.

Third party cookies are served by a service provider we have chosen to use on our website and can be used by the service provider to recognise your computer when you visit other web sites. Third party cookies are most commonly used for website analytics or advertising purposes.

In addition, cookies may be either 'session cookies' or 'persistent cookies'. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date specified in the cookie itself, is reached. We use both session and persistent cookies.

A visit to a page on our website may generate the following types of cookie:

Strictly necessary cookies: These cookies are required for the site to work.

Functional cookies: These cookies make the site work well and do things such as remembering items in your shopping cart or other preferences

Performance cookies: These measure website performance such as how many times you have visited our website.

Advertising cookies: These are used to target and track performance of our advertising, making sure it is cost effective.

Third party cookies

In addition to the cookies placed by us, we utilise the technology of third parties on a regular basis to ensure that we are using up to date systems which are managed by the best companies to provide us with the information that we need.

This in turn means that there will be a number of third party cookies from our trusted suppliers used on our websites. Each company is responsible for the cookies that they place onto your device and have separate policy documents to highlight their use.

Our list of trusted third parties who may deploy a cookie to your device, with a link to their cookie details is below:

Third party  Cookies placed

Google Analytics:  We use this service to track and monitor website usage.  We have chosen to enable features of this service known as 'advertiser features'. These features benefit us by allowing us to see more information about how this website is used. By enabling these features we enable Google Analytics to collect data about site traffic via Google advertising cookies and anonymous identifiers.

If you would rather that your visits to this website are not recorded then please consider looking at Google Analytics' currently available opt-outs

. _ga is used to distinguish users. This cookie does not contain any personal information. It expires after two years.

__Utma keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. This is a persistent cookie and does not expire.

__Utmc  takes a timestamp of the exact moment in time when a visitor leaves a site. It expires after 30 minutes.

__Utmz  keeps track of the page a visitor came from to get to the site. It expires after six months.

_dc_gtm_ is used to add the Google Analytics code from Google Tag Manager. It expires after 10 minutes.

Hotjar: We use this service to help us better understand how you are using our website and how we can make it better through a range of tools such as heatmaps, feedback polls and surveys.

More information.

_hjUserId is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions. It expires after 365 days.

_hjClosedSurveyInvites is set once a visitor interacts with a survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. It expires after 365 days.

_hjDonePolls is set once a visitor completes a poll. It is used to ensure that the same poll does not re-appear if it has already been filled in. It expires after 365 days.

 _hjMinimizedPolls is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. It expires after 365 days.

 _hjDoneTestersWidgets is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. It expires after 365 days.
 

_hjMinimizedTestersWidgets is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. It expires after 365 days.

 _hjDoneSurveys is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet. It expires after 365 days.

_hjIncludedInSample is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. It is a session cookie and expires when the visitor closes their browser.

Stripe: We use this service to process credit and debit card payments. 

More information

 

__stripe_mid: Generates a session for recognising a client and expires after one year.

__stripe_sid: Generates a session for recognising a client and expires after one year.

   

Cloudflare: We use this service to offer enhanced security for our website and users.

More information

_cfduid: used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.

VWO: We use this service to run performance tests on our website. 
 

More information

_vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID: This cookie is generated when a goal is created.

_vis_opt_test_cookie: This is a temporary session cookie generated to detect if the cookies are enabled on the user browser or not.

_vis_opt_exp_EXPERIMENT_ID_combi: This cookie is generated when users reach a particular combination. This cookie ensures that users see the same variation that they saw on their previous visit to the page.

_vis_opt_exp_EXPERIMENT_ID_exclude: This cookie is generated when a user is excluded from a test.

_vis_opt_exp_EXPERIMENT_ID_split: This cookie is generated during a Split URL test.

_vis_opt_s: This cookie detects if the user is new or returning to a particular test.

_vis_opt_out: This cookie indicates that the visitor is not part of the test. This cookie is valid for 10 years.

_vwo_uuid: This cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. 

How to manage cookies

If you don’t want to receive cookies, you can modify your web browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. If you disable all cookies, you will lose some features and functionality on our site.

For instructions on how to stop cookies being installed on your browser, please see http://www.allaboutcookies.org/manage-cookies.

If you would like to opt out of Google Analytics, you can do so by viewing Google’s currently available opt-outs.

For full details on our approach to data protection, please refer to our privacy policy.

If you have any further questions about the use of cookies on our website, please contact us:

Data Protection and Privacy
Supporter Care
The Royal Marsden Cancer Charity
Fulham Road
London SW3 6JJ

Telephone: 020 7808 2233

Email: [email protected]

Or you can use our online form

Last updated: 24 May 2018